Customer Support Director (CSD) Europe is responsible for overall customer relations in their respective region by providing leadership and direction as they act as the customer escalation advocate within Safran Cabin Services Division. This position will manage and lead a team of professionals that have direct contact with the customer, to ensure a satisfactory conclusion in a timely manner and with a focus on customer satisfaction CSD's ensure their respective teams both monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods. The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout Europe. CSD has budgetary responsibility associated to their regional travel costs. CSD typically reports to the VP of Customer Support.