Famille de métier : VENTES ET MARKETING/VENTES
Type de contrat : CDI
Description du poste :
Based at the headquarters in La Ménitré (35 minutes from Angers, 30 minutes from Saumur), your mission will be to: Directly supervise 3 operational Managers in France (approximately 20 people indirectly) and 1 Manager in Japan. Embody the culture and values of the Customer Service with leadership and kindness, coordinate activities, help prioritize tasks/activities, and resolve any blocking situations. Ensure customer satisfaction (Net Promoter Score, KPIs) and identify/implement necessary improvement measures. In this regard, the Customer Service Manager will be responsible for leading our 2 ongoing projects (automation of data and customer document entry, and creation of a new customer satisfaction measurement tool) with the support of IT teams. Understand commercial challenges and regulatory changes to meet commercial objectives. Act as the interface between commerce, procurement (called "operations") and the Supply Chain through various meetings and transversal missions.

With an education in commerce, supply chain, or any other equivalent field, you have over 5 years of managerial experience.Solution-oriented, you demonstrate listening skills and curiosity to fully understand the situations encountered. Thanks to your adaptability and autonomy, you will be able to handle them methodically and with perspective, to respond quickly, and then improve existing processes and customer satisfaction. To do so, you will rely on your leadership to successfully carry out the projects entrusted to you and guide managers and their teams through change. Thanks to communicative skills, you're fluent in English and have a good level in french, in order to create connections between collaborators and managers of different departments.
Lieu : 3 Rue du Manoir, 49250 La Ménitré, France
Niveau d'études min. requis : Master ou équivalent
Langue / Niveau :
Anglais : 4 - Courant
Langue / Niveau :
Français : 3 - Opérationnel